Question 1

I am a private individual, I do not have a company, can I activate the service?

Accepted Answer

If you are a private individual and want to sign a contract for your car, your camper, your motorbike, we invite you to visit the official Telepass website directly and/or to go in person to a Punto Blu. There are many of them all over the National territory!

Question 2

If I lose my Telepass, what should I do?

Accepted Answer

Contact us, we will take care of the immediate block and any replacement.

Question 3

If I change supplier, do I have to replace the equipment?

Accepted Answer

If you have Italian Telepass with Autostrade, we can make the transfer without replacing the devices. For Telepass SAT and Telepass EU, the devices must be replaced, but we will be able to support you to do so as soon as possible.

Question 4

If I activate the Telepass SAT or the Telepass EU, will Telepass Italia remain active?

Accepted Answer

You will have a single device to travel on the Italian motorway network, without ever stopping! Telepass Italia can then be returned to the previous supplier for cancellation.

Question 5

How long does it take to receive the devices?

Accepted Answer

Upon signing the contract, it will take approximately 4-5 working days to receive your Telepass. For additional requests, 2-3 days will be sufficient. However, we will do our best to equip your vehicle as soon as possible!

Question 6

How much can I save with the European Telepass through VIALTIS?

Accepted Answer

Thanks to VIALTIS, you can save time and money! We take care of the complete management of your requests, guaranteeing the maximum discounts granted by the motorway networks and the maximum refunds from the tax and customs administrations.

Question 7

How much does the Telepass cost?

Accepted Answer

For information on costs, contact us. We will send you a targeted quotation for your company.

Question 8

Not all trucks in my fleet travel to Europe, is it still convenient for me to activate the service?

Accepted Answer

Of course yes, with us you can study the best solutions for your fleet, choosing which countries to enable on the equipment.

Question 9

Do I have to equip all my vehicles with the same device?

Accepted Answer

No, contact us, we can offer a customization of the service according to your needs!

Question 10

Do I have to configure the devices myself?

Accepted Answer

No, you will receive the devices already set up with the vehicle to be equipped.

Question 11

How are Telepass installed on the truck?

Accepted Answer

For the Telepass EU and the Telepass italy, no installation is required. The Telepass SAT can be connected to the cigarette lighter or to the electronic circuit of the truck at a workshop.

Question 12

How do i receive the equipment? Do I have to go to the Punto Blu?

Accepted Answer

No, the devices will be sent by express courier to the shipping address that you will indicate in the contract.

Question 13

How is foreign VAT recovered?

Accepted Answer

The services and goods on which you can get a VAT refund vary from country to country and the VAT legislation changes constantly, but as a VIALTIS customer you don&#8217;t have to worry about all this! VIALTIS provides complete management of all your VAT requests, from deposit to refund, in 32 countries.

Question 14

How can I activate the service?

Accepted Answer

Start by filling out the form to be contacted by one of our experts, to understand and meet your needs.

Question 15

Is there a minimum of devices to request?

Accepted Answer

No, we can also provide the service for a single truck of your fleet or to owner-driver or independent carrier.

Question 16

Who can I contact after activating the service, is there an after-sales service?

Accepted Answer

We are at your complete disposal for any clarification before, during and after the activation of the service.

FAQ