Question 1

Can I pay the Fréjus / M. Blanc Tunnel with the Telepass SAT?

Accepted Answer

No, the electronic toll is not provided. For the passage to the Fréjus Tunnel and the Mont Blanc Tunnel, there is a special card that Vialtis can provide you with.

Question 2

Can I add, remove or change the countries enabled on Telepass SAT?

Accepted Answer

Of course, the updates will be taken over remotely within 48 hours, without replacing the device.

Question 3

In addition to interoperability, what are the advantages of the Telepass SAT?

Accepted Answer

With the Telepass SAT, all changes and updates can be made remotely: you can enable and disable the countries, change the license plate combination and update the vehicle data, without ever replacing it. You can also benefit from the K-MASTER service which allows geolocation and fleet management.

Question 4

How long does it take to receive the Telepass SAT?

Accepted Answer

Upon signing the contract, it will take approximately 4-5 working days to receive your Telepass SAT. For additional requests, 2-3 days will be sufficient. However, we will do our best to equip your vehicle as soon as possible!

Question 5

I have replaced a truck, do I also have to replace the Telepass SAT?

Accepted Answer

No, the Telepass SAT technology allows you to change the license plate and the data of the vehicle remotely, without having to replace the device.

Question 6

I have a contract with restrictions for geolocation, can I still have the Telepass SAT for tolls payment?

Accepted Answer

Of course, there is no obligation to activate the K-MASTER for geolocation on the Telepass SAT.

Question 7

What can I pay with the Telepass SAT?

Accepted Answer

With the Telepass SAT you can pay:tolls in Italy, France, Belgium (including the Liefkenshoek Tunnel), Spain, Portugal, Austria, Germany, Scandinavia, Switzerland, Bulgaria, Hungary (prepaid), section A4 Katowice / Krakow (postpaid) and the routes operated by KAS (prepaid) in Poland. Further countries will be added soon, such as German tunnels (Rostock and Lübeck), Slovenia, Slovakia and the Czech Republic;affiliated car parks in Italy, France and Spain;Strait of Messina ferries;ferries in Norway (with the Norwegian companies Bastø Fosen AS, Fjord1 ASA, Torghatten Nord AS and ATB).With the Telepass SAT you can also take advantage of the K-MASTER service for geolocation, fleet management and downloading and analysis of tachograph data.By adding the Premium Truck service for heavy vehicles, you can also benefit from vehicle-breakdown services, assistance and advance vehicle repair costs.

Question 8

What is the K-MASTER service?

Accepted Answer

The K-MASTER service allows the geolocation of your vehicles, the management of your fleet and the download and analysis of tachograph data.

Question 9

With the Telepass SAT, is it mandatory to activate geolocation?

Accepted Answer

No, the geolocation through the K-MASTER system is activated only if required by the customer, it is in fact an additional service.

Question 10

With the Telepass SAT, is fixed installation on the truck circuit compulsory?

Accepted Answer

Fixed installation is recommended but not mandatory, unless the activation of the K-MASTER service is required for geolocation. The Telepass SAT can be connected to the cigarette lighter.

Question 11

How can I activate the K-MASTER service on my Telepass SAT?

Accepted Answer

Once the K-MASTER service has been requested on the Telepass SAT, we will send you the procedure to follow to obtain the credentials and find the vehicles on the K-MASTER system.

Question 12

Is there an app for the K-MASTER service?

Accepted Answer

On App Store for iOS (iphone) and Android, you can download the K-MASTER application: K-MASTER Manager for fleet owners and/or managers; K-MASTER Driver, dedicated to drivers.

Question 13

Does the TELEPASS SAT installation has a cost?

Accepted Answer

We recommand a PERMANENT installation of the Telepass Sat, with a connection to the vehicle (fix installation). In alternative, the device can be connected to the cigar-lighter (mobile installation), but only if you do not require the service K-Master.&#13;The fix installation has to be made by a specialized workshop and costs are at customer&#8217;s charge.

Telepass SAT