Question 1

What is the minimum rate of the Minimum Wage?

Accepted Answer

Contact us for the latest updates on the Minimum Wage rates!

Question 2

Does the installation of the Telepass EU have a cost?

Accepted Answer

Telepass Italia and Telepass EU do not have to be installed in &#8220;fixed&#8221; mode so there are no costs.

Question 3

Does VIALTIS also offer Diesel solution provider?

Accepted Answer

Thanks to our Partnerships, we can offer you flexible solutions for the payment of diesel. Being independent from oil companies, we are able to objectively advise you on the most competitive diesel solution provider. Contact us to get a customized solution according to your needs.

Question 4

I am a private individual, I do not have a company, can I activate the service?

Accepted Answer

If you are a private individual and want to sign a contract for your car, your camper, your motorbike, we invite you to visit the official Telepass website directly and/or to go in person to a Punto Blu. There are many of them all over the National territory!

Question 5

If I am transporting ADR goods, can I get on the train?

Accepted Answer

Just send us the complete documentation regarding the goods transported and we will check with the company the feasibility of the transport.

Question 6

If I am transporting ADR goods, can I get on the ferry?

Accepted Answer

Just send us the complete documentation regarding the goods transported and we will check with the company the feasibility of the transport.

Question 7

If I lose my Telepass, what should I do?

Accepted Answer

Contact us, we will take care of the immediate block and any replacement.

Question 8

If I have a BUS company, in which cases am I exempt from the Minimum Wage?

Accepted Answer

For BUS operators, the Minimum Wage does not apply in the case of travel behind closed doors, therefore in the case of travel within a country with the same passengers.

Question 9

If I change supplier, do I have to replace the equipment?

Accepted Answer

If you have Italian Telepass with Autostrade, we can make the transfer without replacing the devices. For Telepass SAT and Telepass EU, the devices must be replaced, but we will be able to support you to do so as soon as possible.

Question 10

If I activate the Telepass SAT or the Telepass EU, will Telepass Italia remain active?

Accepted Answer

You will have a single device to travel on the Italian motorway network, without ever stopping! Telepass Italia can then be returned to the previous supplier for cancellation.

Question 11

How long in advance do I need to book to secure a fixed seat on the train?

Accepted Answer

It is advisable to book at least 2 days in advance.

Question 12

How long in advance do I need to book to secure a fixed seat on the ferry?

Accepted Answer

On long-distance routes, it is advisable to book at least 2 days in advance.

Question 13

How long does it take to receive the devices?

Accepted Answer

Upon signing the contract, it will take approximately 4-5 working days to receive your Telepass. For additional requests, 2-3 days will be sufficient. However, we will do our best to equip your vehicle as soon as possible!

Question 14

How long does it take to get Telepass EU?

Accepted Answer

Upon signing the contract, it will take approximately 4-5 working days to receive your Telepass SAT. For additional requests, 2-3 days will be sufficient. However, we will do our best to equip your vehicle as soon as possible!

Question 15

How much can I save with the European Telepass through VIALTIS?

Accepted Answer

Thanks to VIALTIS, you can save time and money! We take care of the complete management of your requests, guaranteeing the maximum discounts granted by the motorway networks and the maximum refunds from the tax and customs administrations.

Question 16

How much does the TTPCP tax cost in Switzerland?

Accepted Answer

You can find the cost of the TTPCP tax in Switzerland at the following link

Question 17

How much is the toll charge in Germany?

Accepted Answer

You can check the Toll Collect rates at the following link

Question 18

How much does the Eurovignette cost in the Netherlands?

Accepted Answer

You can find the Eurovignette rates at the following link

Question 19

How much does the Eurovignette cost in Luxembourg?

Accepted Answer

You can find the Eurovignette rates at the following link

Question 20

How much does the Telepass cost?

Accepted Answer

For information on costs, contact us. We will send you a targeted quotation for your company.

Question 21

How much does the toll cost in Hungary?

Accepted Answer

You can find out the cost of the toll in Hungary at the following link

Question 22

How much does the toll cost in Slovenia?

Accepted Answer

You can find an itinerary simulator at the following link

Question 23

How much does the toll cost in Slovakia?

Accepted Answer

You can find out the cost of the toll in Slovakia at the following link

Question 24

How much does the toll cost in Poland?

Accepted Answer

You can find out the cost of the toll in Poland at the following link and an itinerary simulator at the following link&#13;&#13;

Question 25

How much does the toll cost in Italy?

Accepted Answer

To check the cost of the toll in Italy, you can find the itinerary simulator at the following link

Question 26

How much does the toll cost in France?

Accepted Answer

To check the cost of the toll in France, you can find the route simulator at the following link

Question 27

How much does the toll cost in Belgium?

Accepted Answer

You can check the toll rates in Belgium at the following link

Question 28

How much does the toll cost in Austria?

Accepted Answer

To check the cost of the toll in Austria, you can find the route simulator at the following link or the rates at this link (by clicking on Payment and then Rates)

Question 29

How much does it cost to join the Consorzio FDE with VIALTIS?

Accepted Answer

Joining the Consorzio FDE with VIALTIS is free.

Question 30

What advantages do I have with the Fréjus/Monte Bianco card via VIALTIS?

Accepted Answer

Thanks to the subscription with VIALTIS, you can benefit from a reduction on the cost of a single transit and a maximum discount of 13% on the annual turnover, regardless of the volume of your consumption.

Question 31

What advantages do I have with the Fréjus / M. Blanc card via VIALTIS?

Accepted Answer

Thanks to the subscription with VIALTIS, you can benefit from a reduction on the cost of a single transit and a maximum discount of 13% on the annual turnover, regardless of the volume of your consumption.

Question 32

Which routes can be booked by train?

Accepted Answer

Novara/Friburgo e vv., Trento/Worgl, Brennero/Woergl and Orbassano/Aiton.

Question 33

What are the routes where it is not expected to specify a departure time?

Accepted Answer

The Strait of Messina, the English Channel and the Scandivania sections: Rødby-Puttgarden and Helsingor-Helsingborg.

Question 34

What are the toll roads in Belgium?

Accepted Answer

In Belgium, toll roads (besides the Liefkenshoek Tunnel) are in Flanders, Brussels and Wallonia. Download the maps of the toll roads: Flanders &#8211; Brussels &#8211; Wallonia

Question 35

What are the methods of VAT recovery with VIALTIS?

Accepted Answer

Normal VAT recovery: VIALTIS will refund the VAT following the acceptance of the application and its reimbursement by the competent tax administration. Financed VAT recovery (twice a month or in 48h): VIALTIS finances the amount of VAT twice a month or in 48h, waiting for the reimbursement by the competent tax administration.

Question 36

What are the advantages of the digital Vignette?

Accepted Answer

The digital sticker does not have to be glued on the windshield, it can be purchased 24h / 24h and being linked to the license plate, holders of transferable number plates no longer need a separate sticker for each vehicle: all they need is a single digital sticker for up to three vehicles. More information on the digital sticker can be found at the following link.

Question 37

What are the advantages of the Telepass SAT?

Accepted Answer

In addition to interoperability, with the Telepass SAT all changes and updates can be carried out remotely: you can enable and disable countries, change the license plate and update vehicle data, without ever replacing it. You can also benefit from the K-Master service which allows geolocation and fleet management.

Question 38

What are the reimbursement times for the recovery of my VAT?

Accepted Answer

Taking advantage of the VAT recovery in Financed mode, the reimbursement times of the various tax administrations will no longer be your problem!

Question 39

What are the reimbursement times for the recovery of my VAT?

Accepted Answer

By taking advantage of VAT recovery in Financed mode, reimbursement times will no longer be your problem! The reimbursement times for the Normal mode vary from country to country, contact us for more information.

Question 40

What are the reimbursement rates of excise duties on diesel in Hungary?

Accepted Answer

You can check the refund rate for diesel excise duty in Hungary here.&#13;&#13;

Question 41

What are the reimbursement rates of excise duties on diesel in Spain?

Accepted Answer

You can check the refund rate of excise duties on diesel in Spain here.&#13;&#13;

Question 42

What are the excise duty reimbursement rates on diesel in Slovenia?

Accepted Answer

You can check the refund rate for diesel excise duty in Slovenia here.

Question 43

What are the reimbursement rates of excise duties on diesel in Italy?

Accepted Answer

You can check the refund rate for diesel excise duties in Italy here. VIALTIS offers reimbursement of excise duties on diesel in Italy only for foreign companies.

Question 44

What are the reimbursement rates for diesel excise duties in France?

Accepted Answer

You can check the refund rate for diesel excise duties in France here.

Question 45

What are the reimbursement rates of excise duties on diesel in Belgium?

Accepted Answer

You can check the refund rate for diesel excise duty in Belgium here.

Question 46

What are the requirements for obtaining reimbursement of excise duties on diesel?

Accepted Answer

Heavy vehicles weighing at least 7.5 tons and BUSes with at least 9 seats (excluding the driver) can be refunded. In Hungary and Spain buses must be of category M2 or M3. Refuelings must have been paid by card. For Spain, the card must be among those classified as &#8220;professional diesel card&#8221;.

Question 47

What are the requirements for obtaining discounts on Italian tolls through the Consorzio FDE?

Accepted Answer

To register with the FDE Consortium with VIALTIS and the consequent obtaining of discounts, the company must have a valid Community license for the transport of goods. The discount is applied on tolls made through the telepass provided by the FDE Consortium for vehicles class B, 3, 4 and 5 with Euro norm 4 or higher.

Question 48

What are the countries in which I can recover VAT in a financed way?

Accepted Answer

VIALTIS can finance your VAT in Austria, Belgium, Bulgaria, Denmark, Finland, France, Germany, United Kingdom, Ireland, Luxembourg, Holland, Norway, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia, Spain, Sweden and Hungary.

Question 49

What are the countries in which I can recover foreign VAT with VIALTIS?

Accepted Answer

Feel free to browse the list of countries directly from here. Here you have the textual list: Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, United Kingdom, Italy (for foreign companies), Ireland, Latvia, Lithuania, Luxembourg, Malta, Monaco, Norway, Holland, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Hungary.

Question 50

What are the documents to be provided for the recovery of excise duties on diesel?

Accepted Answer

Customs requirements vary from country to country, but vehicles registrations documents are always required with any rental/leasing agreements and copies of diesel invoices (the latter except in Spain).

Question 51

What data are required for booking?

Accepted Answer

In addition to company data, it is necessary to indicate the route, date and time of transit, the complete registration plate of the vehicle (tractor + trailer), the length, the weight, if loaded/empty, the type of goods transported and the name of the driver.

Question 52

What are the benefits of the service with Vialtis?

Accepted Answer

In addition to providing you with a single device to travel on the European motorway network and offering you support for any need, Vialtis can guarantee you access to the maximum discounts recognized by the various European motorway networks.

Question 53

What measures must my vehicle have to be able to book trains?

Accepted Answer

Maximum length: 19 meters &#8211; Maximum height: 4 meters &#8211; Maximum width: 2.6 meters &#8211; Maximum weight: 44 tons

Question 54

What documents must be provided for registration in the FDE Consortium with VIALTIS?

Accepted Answer

In addition to the contractual documentation, it will be necessary to provide: Chamber of Commerce registration (more recent than 6 months), a copy of the identity document of the legal representative (currently valid) and a copy of the Community License for freight transport (currently valid)

Question 55

What benefits can I get from joining the FDE Consortium with VIALTIS?

Accepted Answer

Thanks to the FDE Consortium with VIALTIS, you can get the maximum discount provided and granted by the Register of Road Haulers on the Italian motorway network, regardless of the turnover of your transport company to third parties.

Question 56

When booking the ferry with Vialtis, which services are included with the ticket?

Accepted Answer

On long-distance routes (> 4-6 hours) meals and a bed in a quadruple cabin are included. 1 driver is always included in the ticket, additional drivers are on request.

Question 57

Can I use the Telepass to pay for the ferries?

Accepted Answer

You can use the Telepass SAT, the Telepass EU, the EU Telepass for light vehicles and the Telepass Italiano to pay for the Strait of Messina ferries.

Question 58

Can I use the same Telepass Italia on several vehicles?

Accepted Answer

In order to obtain motorway discounts, each Telepass must be combined with a single number plate and Euro standard.

Question 59

Can I recover my foreign VAT with Vialtis even if I am not a haulier?

Accepted Answer

Of course, the foreign VAT recovery service is not dedicated only to freight transport companies. Send us your invoices, we will let you know the procedures provided by the various tax administrations and we will work in your interest to guarantee you the maximum reimbursement possible.

Question 60

Can I recover the Italian motorway discounts on tolls made with vans?

Accepted Answer

Yes, the discount is recognized on tolls made through Telepass Italia and Telepass EU Light invoiced by the FDE Consortium for vehicles class B, 3, 4 and 5 with Euro 4 standard or higher, if the company has an EU licence.

Question 61

Can I book ferries and trains with VIALTIS?

Accepted Answer

We can offer more than 1200 routes by sea from 150 shipping companies with 400 daily departures. With more than 30 years of experience, Vialtis simplifies your booking experience to make you save you time and money. We help you travel across Europe even by train!

Question 62

Can I pay the Fréjus / M. Blanc Tunnel with the Telepass SAT?

Accepted Answer

No, the electronic toll is not provided. For the passage to the Fréjus Tunnel and the Mont Blanc Tunnel, there is a special card that Vialtis can provide you with.

Question 63

Can I pay the Fréjus/M. Blanc Tunnel with Telepass Italia?

Accepted Answer

No, the electronic toll is not provided. For the passage to the Fréjus Tunnel and the Mont Blanc Tunnel, there is a special card that Vialtis can provide you with.

Question 64

Can I pay the Fréjus /M. Blanc Tunnel with the EU Telepass?

Accepted Answer

No, the electronic toll is not provided. For the passage to the Fréjus Tunnel and the Mont Blanc Tunnel, there is a special card that VIALTIS can provide you with.

FAQs